Quotes: Quotes are good for 30 days, with the exclusion of flash drives. Flash drive quotes are good for five business days. Items impacted by fluctuating tariffs are exempted from this policy. Should pricing increase due to tariff increases, quoted pricing will change. Magellan Promotions will confirm all pricing in writing before an order is put into production, should it be impacted by tariff fluctuations.
Graphic Design Services: If artwork services are required, our on-staff graphic designer costs $50.00 per half hour. If this service is needed, we will confirm estimated costs in advance, and we will not begin until we have customer approval.
Pantone Colors: Most items include one stock imprint color. To PMS match your specific color, PMS match charges may apply, and are per color match required. Please contact your Account Manager for more information.
Sales Orders: The sales order reflects all information for your order. Please review carefully and confirm the shipping address, item info (including quantity, colors, sizing), artwork info and delivery dates. No credit will be issued for errors on sales orders after approval.
Proofs: On all orders, Magellan Promotions will send a proof of the artwork, showing the imprint, imprint size and imprint color(s). All orders will remain on hold until signed approval is received.
Your order is on hold until proof approval is received. Please email a signed copy indicating approval or revisions to your Account Manager to avoid production delays. Production does not begin until proof approval is received.
Please review proofs carefully for any errors. This includes, but is not limited to:
– Missing type
– Logo size
– Imprint color
– Item description
– Item colors
Credit will not be issued for art errors after approval.
Magellan Promotions proofs do not represent exact product or imprint colors, and colors can vary based on the computer screen you are using. To see exact colors of the product and/or artwork, a pre-production sample can be made for an additional cost. Please contact your Magellan Promotions Account Manager to discuss a pre-production proof/sample.
Payment: Payment terms are Net 30, with payment preferred via check or ACH. If credit has not been established with Magellan Promotions, pre-payment may be required. To get setup on terms, contact your Account Manager.
Over/Under Runs/Exact Quantities: Every effort will be made to ship the exact quantity ordered. However due to the nature of the printing process, we reserve the right to under or over ship an order by 5% to 10%. If you require an exact quantity, additional charges may apply.
Returns: All sales are final. Products that are not imprinted correctly will be replaced at no charge. All returns require written approval and must be advised within 10 days of original shipment.